Shipping policy
SHIPPING POLICY
PROCESSING TIMES
Biscuit & Perch products are handmade in small batches. In-stock orders are generally processed within 3–7 business days, excluding weekends and holidays.
During launches or unusually high order volume, processing may take slightly longer. If we are unable to ship your order within the stated timeframe, we will contact you with an update and any options available to you.
SHIPPING RATES AND DELIVERY
Available shipping methods, costs, and estimated delivery windows are displayed at checkout based on the destination and order details.
Delivery estimates begin after an order has been processed and transferred to the carrier. Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, customs processing, carrier disruptions, and other circumstances may cause delays.
We currently ship only to destinations available during checkout.
TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking activity to update after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible at biscuitandperch@outlook.com if an address needs to be corrected.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Depending on the destination and applicable law, taxes and duties may be collected at checkout or upon import. Customers are responsible for any applicable charges that are not required to be collected by Biscuit & Perch at checkout.
Customs processing may extend the estimated delivery time. Biscuit & Perch cannot control customs processing or fees imposed by government authorities.
DAMAGED, MISSING, OR DELAYED PACKAGES
If your order arrives damaged, please contact biscuitandperch@outlook.com promptly and include your order number, photographs of the packaging, and photographs of the item so we can assist you.
If tracking has stopped updating or your package has not arrived within the carrier’s estimated window, please contact us so we can help investigate with the carrier.
Nothing in this policy limits any rights or remedies provided under applicable consumer-protection laws.
RETURNS
For information about returns, cancellations, and refunds, please review our Return and Refund Policy or contact biscuitandperch@outlook.com.
LAST UPDATED: August 10, 2026