Refund policy
RETURN AND REFUND POLICY
Last updated: August 10, 2026
We want you and your cat to love your Biscuit & Perch blanket. Please review the following return conditions before making a purchase.
RETURNS
You may request a return within 14 days after your order is delivered.
For a voluntary return, the blanket must be returned in the same condition in which it was received: unused, unwashed, and free from pet hair, odors, stains, or damage occurring after delivery. Please include the original packaging when reasonably possible and provide proof of purchase.
These condition requirements apply to voluntary returns and do not limit any rights you may have under applicable consumer law.
STARTING A RETURN
To request a return, contact us through the Contact page on biscuitandperch.com before mailing your item. This allows us to provide return instructions and identify your package.
Eligible returns must be mailed to:
Biscuit & Perch LLC
138 E 12300 S
Ste C-1063
Draper, UT 84020
United States
This address accepts mailed returns only. In-person returns are not accepted. Returns sent without advance notice may experience processing delays.
RETURN SHIPPING
Customers are responsible for return shipping costs on voluntary or change-of-mind returns. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Biscuit & Perch will cover reasonable return shipping costs when an item is damaged, defective, or incorrect.
Original shipping charges are non-refundable except where a refund is required by applicable law. We do not charge a restocking fee.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If your blanket is damaged, defective, or incorrect, contact us promptly through our Contact page and include photographs when possible so we can evaluate the issue and make it right.
Contacting us within seven days helps us resolve delivery-related issues quickly, but this request does not limit any rights available under applicable consumer law.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.
Where permitted by law, we may reduce a voluntary refund if an item has been handled beyond what is reasonably necessary to inspect it and its value has been diminished.
EXCHANGES
The quickest way to receive a different item is to return the original item and place a new order after the return is accepted. If your order arrived damaged, defective, or incorrect, contact us so we can arrange an appropriate solution.
EUROPEAN UNION, EUROPEAN ECONOMIC AREA, AND UNITED KINGDOM
If your order is delivered to the European Union, European Economic Area, or United Kingdom, you generally have the right to cancel your purchase without giving a reason within 14 days after receiving it.
After notifying us of your cancellation, you must return the item within the period required by applicable law, generally within an additional 14 days. You may inspect the blanket as you would in a physical store, but you may be responsible for diminished value caused by handling beyond what is necessary to inspect it.
For change-of-mind cancellations, you are responsible for return shipping costs. Where required by law, we will refund the product price and the cost of our least-expensive standard outbound delivery option. Additional costs for expedited or premium delivery are not refundable.
We will issue the refund within the period required by applicable law. Where permitted, we may withhold the refund until we receive the returned item or proof that it has been sent.
AUSTRALIA
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, or another remedy if a product fails to satisfy an applicable consumer guarantee. This policy does not exclude or limit those rights.
OTHER LOCATIONS
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited in the country or region where you live.
CONTACT
For return or refund questions, contact us through the Contact page on biscuitandperch.com.
Biscuit & Perch LLC
138 E 12300 S
Ste C-1063
Draper, UT 84020
United States